Case Study #1

Dell Computers

The problem facing the organization:

After Michael Dell introduced it’s “Premier Pages,” an electronic catalog that allows corporate customers to purchase Dell machines over the web, it quickly boosted Internet sales to about 16 billion a year, half of its revenues. The downside of this mass increase in sales is that Dells incoming corporate orders were handled mainly by employees.

How the problem was resolved:

To fix this problem Dell installed software from Web Methods which allows instantaneous communication among networked companies’ internal business systems. This allows business customers to pull product information and purchase directly from Dells server. After approved online by the customer, a computer generated purchase order goes back over the Internet back to Dell. This software enabled processes to take around 60 seconds, cut errors dramatically, and has been able to cut $40 to $50 off cost of each processing order. As for David Capizzi, who is with Litton PRC, it offers a huge operational benefit in the fact that after your purchase order, it is delivered, on average, two days after the order is placed.

My suggestion:

With the “high-pace” world we live in today and technology changing daily, this software Dell has introduced is the perfect solution to the demands of, not only Dell, but many other businesses around the world.

Bibliography:

O'Brien, James A., Introduction to Information Systems p. 66